The Benazir Income Support Programme (BISP) provides crucial financial support to low-income families across Pakistan. However, many beneficiaries have recently complained about unauthorized deductions from their stipends.
To protect beneficiaries, BISP has launched an easy complaint system that lets you report deduction issues without any cost or middlemen.
⚠️ Who Can File a Complaint?
You can and should report a deduction if:
- You are a registered BISP beneficiary
- You received less than your full stipend
- You were asked to pay a commission or bribe
- You noticed fraud or unfair deductions
➡️ You do not need to pay anyone to file your complaint. The process is 100% free.
📝 4 Easy Ways to Report BISP Payment Deductions
Here’s how you can file your complaint:
📞 1. Call the BISP Helpline
- Dial 0800-26477 (toll-free)
- Have your CNIC number ready
- Follow the agent’s instructions to lodge your complaint
🌐 2. Submit an Online Complaint
- Visit the official BISP website: https://bisp.gov.pk
- Click on the “Complaint” section
- Fill in your CNIC and details of your issue
- Submit the form online
🏢 3. Visit a Local BISP Office
- Go to the nearest BISP Tehsil or District office
- Bring your CNIC and any proof of received payments (SMS, receipts, slips)
- File your complaint with the staff on duty
📱 4. Use the BISP Mobile App (If Available)
- In selected areas, BISP has launched a mobile app
- Check the Google Play Store or App Store for availability
- Use the app to register your complaint directly from your phone
🔍 What Happens After You File a Complaint?
Once your complaint is submitted:
- ✅ BISP will review your case and launch an investigation
- ✅ If the deduction was illegal, action will be taken against the involved agent or officer
- ✅ You may be reimbursed the deducted amount if your claim is verified
🛑 Important Tips for BISP Beneficiaries
- ❌ Do NOT pay any agent or middleman to receive your payment
- 📩 Always save SMS notifications and receipts for proof
- 🚨 Immediately report any fraud, bribe demand, or suspicious behavior
- ✅ Only trust official BISP sources: website, helpline, and government-verified apps
📢 Final Reminder
Reporting BISP payment fraud is your right. If anyone takes even one rupee from your cash grant, report them immediately.
